如發現產品在使用上有異常情事時，請依以下流程處置：

Setp1：Contact N-Partner TAC

• Contact N-Partner TAC and assist N-Partner TAC to debug remotely. Please tell us the serial number, version, host information, and what the problem is.
• N-Partner TAC will consider whether the product needs to be sent back for maintenance. N-Partner TAC has to write down the serial number, version, and host information in a repairing form.

Step2：Please do intact packing to avoid any damage caused during shipping

• If the product needs to be sent back for maintenance, please do intact packing to avoid any damage caused during shipping. N-Partner TAC will arrange home pickup.
• After N-Partner TAC receives the maintenance product, we will record when opening the package to see if any damage is caused during shipping.

Step3：N-Partner will send back and inform user about the shipping information

• After maintenance, N-Partner TAC will record when packing the product, put the repairing form in, and send back to user; also, we will inform user about the shipping information.

Step4：Make sure it is functional, sign the repairing form and fax it to N-Partner

• After receiving the product and making sure it is functional, please sign the repairing form and fax it to N-Partner.